GOT QUESTIONS? WE HAVE ANSWERS

What kind of products do you offer?

All of our products are handmade. They may not all be made by us, but somewhere, someone made it by hand. We work with artisans from many different crafts to bring you a wide selection of handmade products from all over the world.

 

 How long will it take to get my piece of custom furniture?

Everything we make is from scratch so there is a bit of wait time. From the day you book an order to the day it’s ready for delivery/pickup you are looking at 6 – 8 weeks. And of course, you are always welcome to check in with us on the status and timing of your order. And if you’re in a big hurry make sure to ask about our Expedited Fee.

 

What type of wood species do you use?

We exclusively use solid hardwoods for everything we make – and that’s really what you want in furniture. The big box stores are notorious for gluing a very thin (1/32-inch) piece of hardwood to a very cheap and lightweight type of engineered wood. Not the case here. If you order a table in Hickory it will be Hickory through and through, which means it is heavy, sturdy, and durable enough to take on the tests of time, kids, applesauce, dinner parties and homework. The wood species we currently offer are Alder, White Oak, Maple, Cherry, Hickory, and Walnut. We carefully hand select every board for each project, ensuring the final piece has perfect charm and personality. Due to the specific way we craft our furniture we do not accept customer supplied wood. We can discuss using other options to meet a specific budget.

 

What type of finish do you use?

After a vigorous sanding process, we may or may not stain our furniture by hand with a cloth, then hand rub a 100% natural oil-based finish that bonds with the wood at a molecular level. Once fully cured, it is durable and does not yellow over time. We use a satin base, so you won’t see a gloss in the light. This brings out the natural beauty of the wood. You can clean the furniture with warm water and a clean cloth.

 

How did you get into furniture making?

Lawrence Tom: I started this business in my garage with a passion for making beautiful, one-of-a-kind pieces from the boards up. In 2017, I was working a job I didn’t love and my wife and I moved into our first home. We really needed furniture, but while shopping around we didn’t see anything we liked. She encouraged me to make our furniture. I thought she was crazy (and still do) but I did it and over time I made furniture for others. I genuinely love what I do. It’s a great job and a great life.

 

What does your Warranty look like?

We take great pride in everything we make here at emark. The quality and craftsmanship of our work is our top priority, and we stand behind everything we sell. If you have any problems with your furniture at any time, we will take care of it. And that offer will never expire. If you want to read a little more about our warranty you can <Click Here>.

 

How does the custom furniture buying process work?

We book all orders with an easy 50% deposit. Once you book, you have 7 days to finalize your order. Booking with a deposit immediately places your order in our schedule so you can receive your furniture faster, and it allows a week for any changes. And if you walk out with buyer’s remorse, you are welcome to cancel any part of your order within that first week and we’ll give you a full refund.

 

Where can I buy emark furniture?

emark furniture is only available from emark furniture. You buy directly from us. Having no “middle-men” allows us to sell high-quality, custom, handmade furniture at very reasonable prices.

 

Do you deliver your furniture?

We offer a white glove delivery all over the Sacramento and Alameda county area. Due to the weight and size of the furniture shipping options are available at the going shipping rate. All shipments are packed securely for shipment.

 

When will my order ship?

All non-custom furniture orders are processed the next business day, Monday – Friday.

 

How long until I receive my order?

We ship out of California. Choosing Ground Shipping takes 2 – 7 days depending on your location.

 

How can I verify that the order I placed online went through?

Check your email! You will receive an automatically generated email that acknowledges that your order has been received. If you do not, please Email us at info@emarkathome.com or call us at 510-821-0016.

 

Will I be charged sales tax?

We will not charge sales tax if you send us a copy of your Resale Tax Certificate.

 

I have received my product but a part is missing?

We do everything possible to get you exactly what you want, but we are human. In the event that a mistake is made or a part is missing, we will take care of the issue right away. Please either email emark support or call us at 510-821-0016. We are here to help!

 

How long will it take to build my furniture?

Our entire model is built around "flow" which means that our lead time is directly related to current demand. Our standard lead time for custom tables is 2-6 weeks for production. We service the San Francisco Bay Area, but can deliver up to a 150 mile radius free of charge. If you have a project that requires a quicker turnaround, or a specific delivery date we will do our best to meet your needs.

 

How will my furniture ship?

All of our custom made furniture is personally delivered by a member of our team. We blanket wrap your fully assembled furniture straight from our woodshop to your home. The team that delivers will carry your furniture into your home and help ensure it arrives in perfect condition.

 

How do I care for my furniture?

We strongly believe that each piece of our handmade furniture is a place where life happens. We understand it's a showpiece, and you want to keep it looking like new.

For everyday care we recommend using a clean, soft cloth and mild soap and water or a natural cleaner. For quick and easy repairs or maintenance a quick buffing with a generic furniture wax (found at any hardware store) will help bring back the original shine. For more extensive repair please contact us. Your table is natural - and can be brought back to original finish quality like when you first received it.